Feel free to write to us!
Do you have questions about your order, need support with your body scan, or would you simply like to learn more about MYNE?
Write us a message here in the message field or in our chat – we will be happy to help you and will get back to you as soon as possible.
Frequently Asked Questions
Find answers to frequently asked questions in our collection.
We don't like unanswered questions. If you can't find what you're looking for, let us know!
How does the ordering process work?
Our ordering process is simple and user-friendly.
1. Select your desired product and complete your order.
2. If you haven't yet saved a size profile, you will receive a request with your order confirmation to enter your body measurements using our scanning system. The process is very easy and all you need is your smartphone.
3. Once we have all the data, we will begin production of your custom-made MYNE product.
Can I safely provide my measurements?
Yes, the security of your data is our top priority. All personal data, including your measurements, will be treated securely and confidentially.
How long does delivery take?
Since each bra and panty is made individually for you, production time is usually 1-2 weeks. Delivery time depends on your location, but is normally no longer than 3 working days within Europe.
Can I change or cancel my order?
Changes or cancellations are possible within 24 hours of ordering. Please contact our customer service as soon as possible to process your request.
Can I return or exchange my product?
Since our bras are custom-made, we unfortunately cannot offer returns. However, should you experience any issues with the fit or quality, please contact our customer service. We will work closely with you to find a satisfactory solution.
How sustainable are MYNE products?
All MYNE products are manufactured in Croatia by our partner. Because we only produce on demand, we avoid overproduction and waste.
We use high-quality and durable materials from Europe, such as ECONYL®. This is a particularly smooth, soft and skin-friendly fabric made from 100% recycled nylon, which is obtained from old fishing nets, carpets and fabric scraps.
How can I contact you?
Our customer service team is always available to assist you. Send us your questions and comments via the message form or chat. We typically respond to all inquiries within 24 hours. If you prefer, you can also schedule a call with us.